The Heelys Shop will only ship to United States addresses. Heelys does NOT ship to P.O. boxes.
Sorry, international shipping is not available at this time. Please check our International section under Shop on the Heelys home page to find a retailer near you.
All products are shipped via UPS Ground
Orders are shipped from our St. Louis, Missouri warehouse Monday through Friday, excluding holidays. All orders will leave our warehouse within 4 business days, excluding holidays.
UPS Ground: Please allow 7-10 business days for delivery, excluding holidays (order may arrive sooner)
All returns must be authorized in advance by Heelys Customer Service. Heelys is not responsible for customer returns that have not been processed using the Heelys Return Process (see below).
Replacement order for misshipment: Should you receive product different from what you ordered, Heelys will pay for return shipping and promptly send you the replacement product upon receipt of the returned product, providing you follow the Heelys Return Process (see below).
All Other Returns: Unopened and Unused product in the original packaging may be returned for credit (minus shipping and handling) or exchange within 30 days of delivery, providing you follow the Heelys Return Process (see below). Customer is responsible for all shipping charges to return product to Heelys.
Exchanges: If you would like to exchange your product for a different size or style, refer to the Heelys Return Process (see below).
Credit for the returned product will not be issued until the returned product has been received AND the returned product has passed inspection (we do not issue credit on returned product that does not pass inspection).
HEELYS RETURN PROCESS:
Returned product must be shipped back to Heelys via a carrier that will provide a tracking method for the shipment. Heelys recommends purchasing additional insurance if it is not already provided by the carrier as Heelys cannot be held responsible for lost, stolen or damaged goods.
To begin the Heelys return process:
***NOTE: WE MUST HAVE A VALID E-MAIL ADDRESS IN ORDER TO PROCESS YOUR RETURN***
In the body of the email, please make sure to include:
A customer service assistant will be in touch with you shortly to help confirm the return process and issue you a Customer Returns Number (RA Number), if applicable.
Once you have received your return instructions and your Customer Returns Number via email, pack your product in the original shoebox and place the shoebox in the original carton you received it in and clearly mark ‘Heelys Shop Returns’, along with your Customer Returns Number on the front of the box.
Return product to the following address:
Heelys Returns Department
115 Trimfoot Terrace
Farmington, MO 63640
Upon receipt of your return, the product will be inspected to make sure that it is unopened and unused.
Once the returned product passes inspection, the replacement order will be shipped and you will be notified via e-mail with a tracking number or your original credit card will be credited accordingly.
If the returned product does not pass inspection, a customer service representative will contact you to determine how to proceed, as we do not send replacement orders or issue credit on returned product that does not pass inspection.
Product sold through the Heelys Shop are warranted against defects in materials and workmanship for 90 days from the date of receipt. Manufacturer’s defects will be determined by Heelys. Valid claims will receive a full refund. Improper fit is not valid criteria for warranty. Warranty valid only with proof of purchase from the Heelys Shop online store. Misuse, abuse or alteration of product voids warranty. Heelys will not issue replacement product or credit for returned products that have experienced excessive wear or any type of abuse or mistreatments.